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Shipping Information

Did you know that we ship our very pretty parcels all over the world?  And if you can’t come and visit us the next best thing is to get a gorgeous Butterslip parcel delivered to you!  If you are outside Ireland and want a shipping quote just drop us a line.

If you’d like to send some Butterslip love to a friend or loved one, we will wrap up your pressies, and include a note from you so you don’t miss any special occasions.  Or if you’re planning to be in Kilkenny but don’t have much time you can choose our click and collect option, so we’ll have everything ready for you.

Ireland

Deliveries anywhere in the Republic of Ireland are charged at a flat rate of €4.95 and are sent by Courier.  As soon as your parcel is ready to go, we will email your tracking details.
Orders over €60 are shipped free within the Republic of Ireland.

United Kingdom

Deliveries anywhere in the United Kingdom are charged at a flat rate of €20.00

Europe

Deliveries to mainland Europe are charged at a flat rate of €30.00.

USA and other destinations

€60 or contact us for a quote

Other Interesting Information…

We generally aim to pack up and send your order within 48 hours of receipt, this may be a little bit slower at busy times (November, December!). If for any reason stock is not available there may be a short lead time for the delivery of the product and we will email you asap to advise. Rest assured we will always work to get your parcel to you as fast as possible!

It is advisable that somebody should be at the delivery address to receive the goods – think about using a work address or your mums house if you’re not in!

Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be processed and dispatched the following working day. If you require urgent delivery, please contact us and we will do our utmost to accommodate you.

VAT, where relevant, is included in the displayed price.

There is no VAT on items such as children’s clothing or books.

Returns

30-Day ‘No Quibble’ Guarantee

Our 30-Day ‘No Quibble’ Guarantee means that if, for any reason, you are unhappy with your purchase, you can return it to us in its original condition, unused with all labels intact and attached to the product within 30 days of completing your order.

It is in our interest that you are super happy with your purchase but if, for whatever reason, you are not entirely satisfied and wish to return an item please email us at info@butterslip.com and let us know why – or pick up the phone and call us on (056) 7702502. We are always happy to hear what to have to say and to improve upon our service as best we can.

Note: We will only refund the costs of your return postage in the unlikely event that your item is faulty or has arrived damaged.

Butterslip is not responsible for returned items until they are received by us, so for your own protection we recommend you use a signature required delivery service with adequate insurance to cover the value of your return. This returns policy does not affect your statutory rights.

Thank you and Happy Shopping! x

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