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Shipping Information

COVID 19 UPDATE

Our Online Shop is open and shipping! Our processing times may be a little bit longer than usual but we’ll be as quick as we can. Let us know if you are in a super hurry and we’ll do our best!

For parcels being sent outside Ireland, please check with us as some countries are not accepting parcels at the moment.

If you’d like to send some Butterslip love to a friend or loved one, we will wrap up your pressies, and include a note from you so you don’t miss any special occasions!

CLICK & COLLECT

To pick up your goodies from the shop, choose Local Pick Up at Checkout. We will mail to inform you when your purchase is ready to collect. We are open for collections as follows:

Wednesday, Thursday & Friday 9.30am – 1.30pm, Saturday 12-5pm

Ireland

Deliveries anywhere in the Republic of Ireland are charged at a flat rate of €4.95 and are sent with An Post.  We will notify you when your parcel is being dispatched.

United Kingdom

Deliveries anywhere in the United Kingdom are charged at a flat rate of €20.00

Europe

Deliveries to mainland Europe are charged at a flat rate of €30.00.

USA and other destinations

€60 or contact us for a quote

Other Interesting Information…

We generally aim to pack up and send your order within 48 hours of receipt, this may be a little bit slower at busy times (November, December!). If for any reason stock is not available there may be a short lead time for the delivery of the product and we will email you asap to advise. Rest assured we will always work to get your parcel to you as fast as possible!

It is advisable that somebody should be at the delivery address to receive the goods – think about using a work address or your mums house if you’re not in!

Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be processed and dispatched the following working day. If you require urgent delivery, please contact us and we will do our utmost to accommodate you.

VAT, where relevant, is included in the displayed price.

There is no VAT on items such as children’s clothing or books.

Returns

30-Day ‘No Quibble’ Guarantee

Our 30-Day ‘No Quibble’ Guarantee means that if, for any reason, you are unhappy with your purchase, you can return it to us in its original condition, unused with all labels intact and attached to the product within 30 days of completing your order.

It is in our interest that you are super happy with your purchase but if, for whatever reason, you are not entirely satisfied and wish to return an item please email us at info@butterslip.com and let us know why – or pick up the phone and call us on (056) 7702502. We are always happy to hear what to have to say and to improve upon our service as best we can.

Note: We will only refund the costs of your return postage in the unlikely event that your item is faulty or has arrived damaged.

Butterslip is not responsible for returned items until they are received by us, so for your own protection we recommend you use a signature required delivery service with adequate insurance to cover the value of your return. This returns policy does not affect your statutory rights.

Thank you and Happy Shopping! x

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